Return Policy and Instructions

Our goal is to provide our customers with the best service available. In the event you are dissatisfied with a product, please contact us within 14 days of the shipment date at our returns department for an RMA (Return Merchandise Authorization) number so that we can ensure proper tracking of your return.

  • You must contact us within 14 daysfrom the date you receive your item for PRO-LAB Test Kits Store to process your return.
  • Once we receive your RMA request, we will issue an RMA instructional e-mail, which will explain how and where to ship the returned items to.
  • Please check your spam/junk mail folder for the instructional e-mail
  • After we receive your return, please allow 10 business days for us to process your transaction.
  • Shipping charges will NOT be refunded (this includes the original shipping charge and the return shipping charge).
  • Any packages shipped to us without an RMA will be refused at time of delivery.
  • All returns have a 15% re-stocking fee, unless they were damaged in transit or are defective.
  • All sales on clearance items are final and are not returnable.

 

Damaged Items

  • You must contact us within 24 hours of receiving your product to claim an item as damaged.
  • Please take pictures and retain all original packaging including the shipment box/pack, this will assist us in filing a claim.
  • Depending on the nature of the damaged item we will either e-mail you a shipping label or send you a replacement product with a shipping label for the defective item to be sent back.
  • We will not be held responsible for the shipping of a damaged item back to us if you do not opt for a replacement.
  • If our returns department finds that the item is not damaged, you may be responsible for additional shipping costs as well as a 10-30% re-stocking fee.